A seamless, guided onboarding experience should make it simple for new users to understand the app’s purpose and process in just a few steps. Initial registration should be quick, allowing users to either sign in or continue as guests initially before providing detailed medical information.

The booking process should be designed for quick appointment setup with minimal friction. A calendar-based appointment scheduler with available timeslots clearly displayed will enhance usability.
The app should make it easy for users to connect with their doctor in a virtual environment that feels as close to in-person as possible. Enable smooth video and phone call functionality within the app.

Users should feel well-informed about medical marijuana use, legality, and available treatment options.Design a dedicated FAQ section with easy navigation and visually distinct sections for topics like “Costs,” “Usage,” and “Where to Obtain Medical Marijuana in Georgia.”

Automated reminders and notifications should prevent users from missing appointments and keep them updated on their card status.
Payments should be fast, secure, and user-friendly. The app should support major payment methods (credit/debit cards, digital wallets).
Users should have visibility into their card application status, from the moment they complete their appointment until they receive their card.

The app must be responsive and designed for both mobile and tablet formats. Accessibility features should include text enlargement, color contrast options, and compatibility with screen readers.

These expectations ensure that users experience a smooth, reassuring, and efficient process in their journey to obtain a medical marijuana card, with particular attention to the app’s usability, accessibility, and compliance with legal requirements.